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We are currently recruiting for a Software Support Engineer. Please click on the drop down menu beneath the job title for more information.
If you wish to apply please use the form below and quote the job title of the position you are interested in or give us a call and quote the job title.
Aurora is one of the most trusted and long established successful billing software companies in the UK, with head offices based in Medway. The Aurora brand is owned by Daisy Communications, one of the UK’s largest business communications and IT service providers, with head offices based in London and other offices spread throughout the UK.
We develop Affinity, one of the best-in-class billing software platforms and boast well known telecoms and communication brands as loyal customers. We are also partners with two of the UK’s biggest mobile networks Vodafone and 02.
Working as part of a busy and dynamic customer support team, the role will require you to provide 2nd line technical support for our industry leading billing software platform, Affinity.
You will investigate, troubleshoot and respond to customer enquiries, faults and change requests from an established client base including some of the UK’s largest telecommunications brands, providing solutions to cases logged on our internal case management platform.
The Software Support Engineer should be an experienced customer-focused individual capable of diagnosing software and hardware issues, documenting and implementing solutions and proposing enhancements to improve the software platform and business processes.
You will communicate with customers via telephone, email and collaboration software, providing high quality well-articulated responses in accordance customer service level agreements.
You should expect to be given responsibility early on and will be fully supported by an experienced, friendly and knowledgeable team. You should have an enthusiastic and flexible approach to the role, with the ability to work under your own initiative and as part of a team.
This role would suit someone with a background in software support or experience working in a service desk environment who is looking to progress their career with a successful, growing software business.
• Familiarity with programming in C#
• Familiarity with SQL database language
• Proven experience working in a support environment, including telephony-based
customer service experience
• Strong communication skills and ability to engage with people possessing
various degrees of technical understanding
• Self-motivated and driven, with the ability to multitask and respond well under
• Ability to manage time and prioritise work effectively