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We are currently recruiting for 2 Software Support Engineers, Developers, front and back end and a Software Tester. Please click on the drop down menu beneath the job titles for more information.
If you wish to apply please use the form below and quote the job title of the position you are interested in or give us a call and quote the job title.
Aurora is one of the most trusted and long established successful billing software companies in the UK, with head offices based in Medway. The Aurora brand is owned by Daisy Communications, one of the UK’s largest business communications and IT service providers, with head offices based in London and other offices spread throughout the UK.
We develop Affinity, one of the best-in-class billing software platforms and boast well known telecoms and communication brands as loyal customers. We are also partners with two of the UK’s biggest mobile networks Vodafone and 02.
Working as part of a busy and dynamic customer support team, the role will require you to provide 2nd line technical support for our industry leading billing software platform, Affinity. You will investigate, troubleshoot and respond to customer enquiries, faults and change requests from an established client base including some of the UK’s largest telecommunications brands, providing solutions to cases logged on our internal case management platform.
The Software Support Engineer should be an experienced customer-focused individual capable of diagnosing software and hardware issues, documenting and implementing solutions and proposing enhancements to improve the software platform and business processes. You will communicate with customers via telephone, email and collaboration software, providing high quality well-articulated responses in accordance customer service level agreements.
You should expect to be given responsibility early on and will be fully supported by an experienced, friendly and knowledgeable team. You should have an enthusiastic and flexible approach to the role, with the ability to work under your own initiative and as part of a team. This role would suit someone with a strong background in software support or experience working in a service desk environment who is looking to progress their career with a successful, growing software business.
•Familiarity with ebXML architecture, SQL database language and the .NET framework
•Proven experience in a software support / service desk support role, including telephony-based customer service experience
•Strong communication skills and ability to engage with people possessing various degrees of technical understanding
•Self-motivated and driven, with the ability to multitask and respond well under pressure
•Ability to manage time and prioritise work effectively
As a Software Developer and Support Engineer you will work with a dedicated development team to build and support Affinity; our billing software.
Your primary responsibility will involve implementing a new, web-based version of Affinity as part of a cross-functional, six-person sub-team. The project is built on MVC and Azure technology and will be predominantly green-field development. MVC is quite new to the organisation so sharing your knowledge with the rest of the team will be key to the success of the project. You will also need to present regular updates on project progress and demonstrate new functionality to the rest of the business.
This is an occasionally externally facing role and you will be required to provide telephone support to customers. You may be required to attend customer meetings and travel on company business as necessary. You will also be required to assist with support escalations and system deployments.
* Have strong coding skills with the ability to deliver successful projects to deadlines.
* Experience with C# and SQL would be advantageous especially for a full stack developer.
Working within our specialist development team you will build and support our unique software product Affinity; our industry leading billing software platform.
Your day-to-day responsibilities will involve working in C# and the .net Framework to implement both roadmap and bugfix changes to the Affinity software. Our business revolves around data, so you will also be updating SQL code and working with MS SQL databases. Tasks range from enhancements to existing functionality through to large green-field projects that keep our company at the leading edge of our industry.
Core responsibilites include;
•Accurately completing development tasks within timescales
•Adhere to our definition of done
•Monitoring your workload and ensuring senior staff are informed about issues before they escalate
•Keeping your work items and project contacts up to date with progress
•Cross-training new technologies and solutions to the rest of the business as they are developed
•Supporting and working closely with all members of the team
•Proportional contribution towards team KPI’s and objectives
You should be confident in your abilities and able to work independently as well as part of a larger, cross-department group. This role will also require you to be in contact with customers either on the phone or face-to-face.
You will be supported by a fantastic, highly knowledgeable team with many years’ experience in the telecoms industry. .
•University graduate with 2:1 or better
•Strong skills in C#, .net and SQL
•Two or more years industry experience working in a small – medium sized development team
• Able to work to deadlines and manage your own time effectively
• Motivated, driven and willing to share your experience
Working within our specialist development team you will help ensure the accuracy of changes to Affinity, our industry leading billing software platform, as well as assisting with the testing of our next generation products. Aurora has an established and well-respected client base including some of the UK’s largest telecommunications brands.
Your day-to-day responsibilities will involve: validating changes made by the development team and reporting any defects found, performing full regression tests in time for release dates and performing exploratory testing. You should be confident in your abilities and able to work independently as well as part of a larger, cross-department group.
Aurora are embracing DevOps and automation and you will be expected to help drive these changes.
You will be supported by a fantastic, highly knowledgeable team with many years’ experience in the telecoms industry.
University graduate or equivalent qualification / experience with a background in Microsoft products. Two or more years industry experience working in a test function with knowledge of the ISTQB testing syllabus and defect/bug management experience.
•Creating test plans
• Troubleshooting errors
• Documenting test results and
• Feeding back defect information
to the development team.
• Able to work to deadlines and
manage your own time effectively
•Motivated, driven and willing to share your experience.
• ISTQB qualified
* SQL Server