Affinity Provides Complete Billing Solution

Aurora Case Studies

Project Info

Project Description

Portal Voice and Data Limited is a leading supplier of next generation voice and data products and services. They offer a full portfolio of branded products to companies throughout the UK. Aurora has worked with Portal for over 10 years now providing a complete billing solution.

BUSINESS OBJECTIVES

Portal has a diverse product range and is continually evolving and growing.

Portal commissioned Affinity to provide an entire software billing solution which would give a holistic view of the billing lifecycle to the many products they were wishing to sell. As Portal’s business grew disparate software solutions were making it increasingly hard for management to interpret separate departmental and software data.

Of particular interest to Portal was to find a single solution for all their billing requirements as they had multiple products being invoiced multiple ways including; monthly bill runs for lines and calls, annual maintenance contracts, one off and monthly data products plus ad-hoc labour and hardware. This was of course a burden on resources and often caused discrepancies throughout the billing process.

AURORA’S SOLUTION

Affinity is a powerful, modular billing software solution that enables our customers to run their entire reseller operation through it. Portal saw the value of consolidating all of their billing operations into the Affinity platform. Affinity modules include Affinity Sales, Affinity Fulfilment, Affinity Billing, Affinity Finance, Affinity Online and Affinity Service.

Immediate benefits were seen including;

  • Quick and accurate billing
  • Extensive reporting suite
  • Increased customer service efficiency
  • Cross and upselling capabilities
  • Customer web portal with extensive reporting suite
  • Enabled new products to get to market quickly
  • Team and personalised user views of the Affinity system increased productivity

BUSINESS OUTCOME

By adopting the Affinity billing software platform, Portal have increased their service offering by offering a superior customer service. Processes have significantly improved and activity streamlined, reducing work hours and increasing revenue. Day to day management have also benefited and are running more efficient, fluid teams and reacting to business needs quicker because of the holistic billing environment.

 

“The project to migrate all the billing to within Affinity was very complex due to each product having its own payment terms, but the end result of having a single application to perform all the different types of billing has helped us improve the management of information and provides users and customers with a single place to view all account activity.”

Phil Harman Billing Manager

Contact us

Aurora Kendrick James Ltd
7 Sherwood House
Walderslade Centre
Chatham
Kent ME5 9UD

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