Affinity WebPortal provides an online portal for customers to access their current and historic billing information, and get reporting and other billing details, for example call itemisation.
The portal provides hierarchical access for multi-site end customers, allowing cost centres to view only their own contribution to an overall corporate bill. For dealers and resellers the portal offers a holistic view over all customers with a range of reporting and drill down capability.
The portal is branded in line with the reseller, but can also be configured and branded (or co-branded) for dealers and sub-resellers.
Access and password management
Billed products and calls - itemised and exportable
Monthly aligned graphical and data-based reporting
View current and historic Invoice PDFs
Configure multi-language WebPortal
Facility for end customer to perform line test direct with Openreach, via Affinity WebPortal
Optional configuration to create ticket in Affinity where fault is identified
Facility for end customer to perform CLI management activities directly through Web Portal, including sub-site management, CLI descriptions
Facility to allow end users to mark calls usage as personal, allowing reclaim of costs
Facility to process and report upon Openreach Raw Call data