Aurora offers a wide range of customer support which is available to both Bureau and In House customers.
We have a dedicated support team that provides technical support for any system queries or issues. The team comprises industry experts and software engineers to ensure we are always able to answer your query in a timely manner.
We provide a range of Account Management services to provide regular service reporting and updates about Aurora.
We have a dedicated training resource and offer a variety of user training options ranging from regular complimentary webinar training to bespoke on-site training to meet customers’ exact needs.
We offer a comprehensive resource centre to our customers that contains system user guides, industry updates and product update webinars, plus ‘how to’ videos of training sessions.
Aurora attends a range of industry forums and events to ensure we remain at the leading edge of all developments in the channel, and provide regular updates to our customers on these matters.